NOVAWEAR® Legal

Terms & Conditions

For orders placed through www.novawear.de

1. Scope and contracting party

These Terms and Conditions apply to all orders placed by customers through the online store at www.novawear.de.

The contracting party is:

Ingo Sieger
Sole proprietorship trading as NOVAWEAR®
Jägersburger Straße 42
64625 Bensheim
Germany
Email: info@novawear.de
Telephone: +49 6251 8614056

A consumer is any natural person entering into a legal transaction predominantly for purposes outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity acting in the course of its trade, business or profession when entering into the contract.

2. Offer and conclusion of contract

Product presentations in the online store do not constitute legally binding offers but invite customers to place an order. You may place products in the cart without obligation and correct your entries using the tools provided during checkout before submitting the order.

By activating the final order button, you submit a binding offer to purchase the goods in your cart. You will generally receive an automated acknowledgement immediately after submitting the order. Unless expressly stated otherwise, this only confirms receipt and does not constitute acceptance.

We may accept your offer within five days by sending an express order or dispatch confirmation, dispatching the goods, charging the payment method or requesting payment. The earliest of these events is decisive. For payment methods executed immediately, the contract may be concluded when the payment transaction is successfully initiated or confirmed.

3. Contract languages and contract records

The contract may be concluded in German or English. To the extent legally permissible, the German version shall prevail in the event of discrepancies in interpretation.

We retain order data in accordance with statutory record-keeping requirements. Before submitting an order, you may save or print the order details using your browser. After receipt of the order, the order details and information relevant to the contract will be sent by email. Where a customer account is available, order details may also be accessible there.

4. Products and product presentation

The essential characteristics of the goods are set out in the relevant product description. Minor, reasonable variations in colour or appearance may result from different screen, lighting and device settings. Please review the size, fit and care information before ordering.

5. Prices and shipping costs

Prices displayed in the store are total prices and include applicable statutory taxes where charged. Additional shipping costs are displayed at checkout before the order is submitted.

Deliveries to Switzerland may be subject to import VAT, customs duties and handling fees. Unless expressly shown as included at checkout, these amounts are payable by the recipient.

6. Payment

The payment methods available for your order are displayed at checkout. Depending on country, device, currency and any eligibility assessment, these may include PayPal, credit or debit card, Klarna, Apple Pay, Google Pay and Shop Pay.

Unless otherwise indicated for the selected payment method, payment is due immediately upon conclusion of the contract. The relevant payment provider's additional terms apply. Any required identity or eligibility assessment is carried out by that provider under its own terms.

7. Delivery, partial delivery and transfer of risk

We deliver to addresses available at checkout in Germany, Austria and Switzerland. Delivery times and shipping costs are set out in the Shipping Policy and the information shown for the relevant product or at checkout.

Partial deliveries are permitted where reasonable for you and do not result in additional shipping costs.

If you are a consumer, the risk of accidental loss of or damage to the goods passes to you only when the goods are handed over to you or an authorised recipient. This does not apply where you independently appoint a carrier not named by us. Statutory rules on shipment sales apply to business customers.

8. Retention of title

The goods remain our property until payment has been made in full. Statutory and separately agreed security rights may additionally apply to business customers.

9. Right of withdrawal and voluntary 30-day returns

Consumers generally have a statutory right of withdrawal for distance contracts. Details regarding the period, exercise, consequences and return costs are set out in our separate Cancellation Policy.

Independently of that right, NOVAWEAR grants consumers a voluntary return option for 30 days after receipt of the goods. The goods must only have been inspected as they would be in a physical store and must, apart from a normal fitting, be unworn, unwashed, undamaged and returned complete. The customer bears the direct return shipping costs unless the goods are defective or otherwise agreed.

The voluntary return option does not restrict the statutory right of withdrawal or statutory rights concerning defective goods. Where a voluntary return is made after expiry of the statutory withdrawal period, the original delivery charges are not refunded unless otherwise promised.

10. Personalised goods

The statutory right of withdrawal may be excluded for goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised. Producing a standard NOVAWEAR item only after an order is placed does not by itself trigger this exclusion. Any exclusion will be expressly identified on the relevant product page and before the order is submitted.

11. Statutory rights for defective goods

Statutory rights concerning defective goods apply. If goods are defective, you are entitled in particular to statutory remedies including cure and, where the legal requirements are met, price reduction, withdrawal from the contract or damages. Additional guarantees only apply where expressly identified as a guarantee for the relevant product.

12. Liability

We are liable without limitation for loss arising from death, personal injury or damage to health, for intent and gross negligence, under the German Product Liability Act and to the extent of any express guarantee.

For a slightly negligent breach of an essential contractual obligation, liability is limited to the loss that was foreseeable and typical for the contract when it was concluded. Essential obligations are those whose performance is necessary for proper execution of the contract and on which the parties may normally rely. Liability for slight negligence is otherwise excluded. Mandatory statutory liability remains unaffected.

13. Consumer dispute resolution

We are willing, but not legally obliged, to participate in dispute resolution proceedings before the following consumer arbitration body:

Universalschlichtungsstelle des Bundes
Zentrum für Schlichtung e. V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany
Website: www.universalschlichtungsstelle.de

14. Governing law

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer habitually resident in another country, this choice of law does not deprive you of any mandatory consumer protection afforded by the law of that country where such protection cannot legally be excluded by agreement.

15. Jurisdiction for business customers

If you are a merchant, a legal entity under public law or a special fund under public law, the seller's registered place of business is the place of jurisdiction for disputes arising from the contractual relationship. Mandatory statutory places of jurisdiction remain unaffected.

This English translation is provided for convenience. To the extent legally permissible, the German version shall prevail.

Last updated: 24 July 2026